Introduction

These SMS Terms and Conditions apply to the use of SMS/text messaging services provided by 3.11 Adventure (“we,” “us,” “our”). By communicating with us via SMS, you agree to these Terms.

Types of Messages

Our SMS services may be used to:

• Respond to customer inquiries
  
  

• Provide account or order-related notifications
  
  

• Handle other legitimate customer care communications

We do not use SMS for mass marketing.

Message Frequency

Message frequency varies depending on customer inquiries or notifications.

Message & Data Rates

Standard message and data rates may apply from your mobile carrier.

Providing Your Phone Number

By contacting us through SMS, you confirm that the number you use belongs to you. If your number changes, please notify us promptly so that our records remain accurate.

Automated Communications

Some inbound and outbound SMS may be automated. You acknowledge that your consent to communicate with us via SMS is not a condition of purchase.

Opt-In

Customers may opt in to SMS communications by:

• Providing their phone number on our website or contact forms, and agreeing to receive SMS messages related to their inquiry, OR
  
  

• Texting a keyword such as START or YES to our SMS-enabled number

Opt-Out

You may opt-out of receiving SMS at any time by replying STOP. After opting out, you may receive one final confirmation message. To rejoin, reply START.

Help Information

For assistance, reply HELP or contact us directly at:
  assistance@311adventure.com
  +1 (512) 254-9659

Data Use

Information you provide via SMS (such as your phone number and message content) is used only for customer service or business communications. We do not sell, trade, or share SMS data with third parties for marketing purposes..

Carrier Participation

Delivery of SMS/MMS messages is subject to your mobile carrier’s participation and service availability. Mobile carriers are not liable for delayed or undelivered messages

Service Modifications

We may modify or discontinue our SMS services at any time without prior notice.

Introduction

At 3.11 Adventure, we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we handle data when you interact with us via SMS/text messaging.

Information Collected

• Phone Number: To receive or respond to SMS messages.
  
  

• Message Content: Limited to the information you send to us.
  
  

• Carrier Information: May be provided automatically when messages are sent/received.
  
  

How we use information

We do not sell or share your SMS data with third parties for marketing purposes. We may share limited data only:

• To respond to your inquiries and provide customer support

• To send important order or account notifications when necessary

• To maintain reliable communication with customers
  
  

Sharing of Data

We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes. We may share limited data only:

• With service providers who assist in SMS delivery.
  
  

• As required by law or regulatory authorities.
  
  

Your Choices

• Opt-out: Reply STOP at any time to discontinue SMS communications.

• Help: Reply HELP for assistance.

Data Security

We use reasonable safeguards to protect SMS data, but note that no method of transmission is 100% secure.

Children’s Privacy

Our SMS services are not directed to individuals under 13, and we do not knowingly collect data from children.

Changes to this Policy

We may update this Privacy Policy from time to time as needed. The latest revised version will always be made available on our website.

Contact Us

• If you have questions about this policy, contact us:

• 3.11 Adventure

  • Email:  assistance@311adventure.com

  • Phone Number: +1 (512) 254-9659

  • Address: 

5823 NORTHGATE LN 

PMB #75

LAREDO, TX 78041 

UNITED STATES